Please find on this page all information regarding my artwork, packing and shipping and if needed return details. I hope you find this helpful but please do email me if you have any further questions
karenbirchwood@btinternet.com
karenbirchwood@btinternet.com
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Canvas paintings All my canvas artworks are varnished for protection using a quality art varnish medium in a matt finish. I paint on deep edged canvases using acrylic, water based oil, mixed media and collage. I initial all my paintings on the front right hand corner and all artwork is titled, signed and dated on the back of the painting. All my canvases are framed with a simple bespoke contemporary handmade frame with a slight shadow gap and painted with Farrow and Ball 'Lamp Room Grey' matt emulsion. Paintings are strung using quality cord and D rings ready for hanging. Frames require a light dust with a soft cloth occasionally or if needed a damp cloth. I use high resolution images of some of my paintings for my prints and cards. 
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Paintings on board or Paper
All my artworks on board and paper are varnished for protection using a quality art varnish medium in a matt finish. I initial or sign a piece of work on the front right hand corner and all artwork is titled, signed and dated on the back of the frame. Dependant on the piece of artwork, I choose to either frame using a painted backing board with a simple boxed frame, unglazed. Or I frame a piece of artwork with art mount board and glazed with quality art glass, which dramatically reduces reflection. Paintings are strung ready for hanging using quality cord and D rings. I vary the frame colour dependant on the piece of work.
As with the frames for canvases these frames require only a light dust with a soft cloth or if necessary a damp cloth.
All my artworks on board and paper are varnished for protection using a quality art varnish medium in a matt finish. I initial or sign a piece of work on the front right hand corner and all artwork is titled, signed and dated on the back of the frame. Dependant on the piece of artwork, I choose to either frame using a painted backing board with a simple boxed frame, unglazed. Or I frame a piece of artwork with art mount board and glazed with quality art glass, which dramatically reduces reflection. Paintings are strung ready for hanging using quality cord and D rings. I vary the frame colour dependant on the piece of work.
As with the frames for canvases these frames require only a light dust with a soft cloth or if necessary a damp cloth.
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Painting on board with simple boxed frame and painted board backing mount, unglazed
Painting on paper using art mount and glazed with art glass
Shipping Details
United Kingdom
I use a bespoke door to door art courier for delivering paintings over the size of 60x60cm and all glazed artworks insuring that your painting is delivered safely. Paintings delivered using this service are subject to the art couriers nationwide delivery schedule but I am happy to liaise in order to ensure that a time and date is suitable for both parties.
Shipping costs will depend on destination. These will be confirmed prior to payment.
If you wish to, I am happy for you to collect a painting directly from my studio.
International Shipping
I use a specialist pack and send company for international shipping and generally all artworks using this service will be crated. Shipping costs will depend on destination and will be confirmed prior to payment. Obviously this will add somewhat to the cost of the painting but I would be happy to discuss this with you. Please note that the customer is responsible for paying all duties, taxes and other fees levied outside of the UK.
United Kingdom
I use a bespoke door to door art courier for delivering paintings over the size of 60x60cm and all glazed artworks insuring that your painting is delivered safely. Paintings delivered using this service are subject to the art couriers nationwide delivery schedule but I am happy to liaise in order to ensure that a time and date is suitable for both parties.
Shipping costs will depend on destination. These will be confirmed prior to payment.
If you wish to, I am happy for you to collect a painting directly from my studio.
International Shipping
I use a specialist pack and send company for international shipping and generally all artworks using this service will be crated. Shipping costs will depend on destination and will be confirmed prior to payment. Obviously this will add somewhat to the cost of the painting but I would be happy to discuss this with you. Please note that the customer is responsible for paying all duties, taxes and other fees levied outside of the UK.
I will email an invoice to the customer once all costs are agreed, currently I accept payment by bank transfer. Once the painting and shipping has been paid for I will pack and ship the painting and inform you by email when the painting has been shipped.
Packing
I take the upmost care in packing my artwork for shipping. Using acid free tissue paper, bubble wrap, strong cardboard and or hardboard if required and where necessary an item will be packed and crated by a specialist delivery service.
I take the upmost care in packing my artwork for shipping. Using acid free tissue paper, bubble wrap, strong cardboard and or hardboard if required and where necessary an item will be packed and crated by a specialist delivery service.
Returns
United Kingdom
If your painting arrives damaged I will refund the cost of the painting and the shipping costs after the damaged item has been returned using the same method of shipping in which it was sent within 30 days, in the original packing where possible. If in the unlikely event that the item has been damaged in transit via my art courier, arrangements for return with the art courier would have to be made as soon as possible within the first 7 days of receipt. I would require photographic evidence of the damage and I would ask you to please contact me prior to sending back an item so arrangements can be made.
If you have changed your mind and you no longer want the item I accept returns as long as you email me within 7 days of receipt of the item. You will be liable for all shipping costs and I would require you to send back the item in the original packing and using the same method of shipping. If the method of shipping was via my art courier, arrangements to collect the painting would have to be made within 7 days of receipt of the artwork. I will not accept a return if I do not receive the item back after 30 days unless the courier is unable to deliver back to to me within 30 days. I do not accept any liability for shipping loss or damage to returning goods. I can only provide a refund for an item if it is in perfect condition on return.
International
I currently am unable to accept returns from outside of the UK.
United Kingdom
If your painting arrives damaged I will refund the cost of the painting and the shipping costs after the damaged item has been returned using the same method of shipping in which it was sent within 30 days, in the original packing where possible. If in the unlikely event that the item has been damaged in transit via my art courier, arrangements for return with the art courier would have to be made as soon as possible within the first 7 days of receipt. I would require photographic evidence of the damage and I would ask you to please contact me prior to sending back an item so arrangements can be made.
If you have changed your mind and you no longer want the item I accept returns as long as you email me within 7 days of receipt of the item. You will be liable for all shipping costs and I would require you to send back the item in the original packing and using the same method of shipping. If the method of shipping was via my art courier, arrangements to collect the painting would have to be made within 7 days of receipt of the artwork. I will not accept a return if I do not receive the item back after 30 days unless the courier is unable to deliver back to to me within 30 days. I do not accept any liability for shipping loss or damage to returning goods. I can only provide a refund for an item if it is in perfect condition on return.
International
I currently am unable to accept returns from outside of the UK.